Woolworths

• Hybrid working environment.

• The opportunity to shape the strategy and direction of Woolworths’ loyalty program offering over the next horizon

• A chance to grow and develop in a high-performing team.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

The Senior Strategic Manager - Loyalty Propositions is responsible for leading the strategy, design, and execution of compelling and innovative loyalty propositions that enable member acquisition, engagement and retention; and balances member and business value. This role is critical to shaping the future of Member loyalty within the Woolworths Group.

In addition to the above, you will

• Build business cases for new loyalty propositions, ensuring profitability and alignment with business objectives. This includes developing detailed financial projections and strategic justifications to secure investment ( inc. demonstrating return on investment). You'll be key in shaping the financial viability of our loyalty initiatives

• Lead customer research and analysis to deeply understand member needs and motivations. By leveraging data-driven insights, you'll identify opportunities to improve and develop innovative offerings that enhance the member experience and drive engagement. Your work will directly drive the evolution of our loyalty programs.

• Develop and implement the strategic roadmap for loyalty propositions. This involves aligning with overall business goals and member segmentation strategies to create a clear path for future loyalty program enhancements. You'll be instrumental in shaping the long-term vision for our loyalty efforts.

• Collaborate cross-functionally with various teams to execute the loyalty proposition roadmap. You'll work closely with marketing, technology, commercial, operations, finance and data science to ensure seamless implementation and effective delivery of loyalty initiatives. This role requires strong stakeholder management and communication skills.

• Lead and foster a culture of collaboration, innovation, and member-centricity within the team. You'll champion a data-driven and test-and-learn approach to loyalty program development, while also providing coaching and development opportunities to support your team's professional growth. Empowering your team to achieve their goals in a supportive environment will be a key focus.

What you’ll bring

The right candidate for this role possesses a strong blend of strategic and practical skills, demonstrating excellent critical thinking and a structured yet lateral approach to problem-solving. They have a deep understanding of loyalty principles, proposition desiign, and customer segmentation and use data-driven insights to achieve business results.

Expanding on the above, you will bring:

• Expertise in proposition design and an understanding of loyalty principles & frameworks; hands-on experience spanning proposition design to practical implementation

• Exceptional critical thinking and problem-solving skills, with the ability to approach challenges from multiple angles 

• Data-driven and analytical coupled with strong commercial and financial acumen; linking insights to drive business results

• Strong leadership, communication, and interpersonal skills; effective in influencing, leading, and inspiring diverse colleagues

• Confidence to work autonomously; owning and delivering key projects end-to-end (with stakeholder support)

• Sound knowledge of the Australian retail and loyalty market, inc. emerging technologies like Gen AI in eCommerce

• Adaptable and optimistic mindset, thriving in dynamic environments

What you’ll experience    

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work, benefits include:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.