Woolworths

• Be a part of our large, collaborative eCom Fraud Team
• 12 month secondment opportunity
• Based in Sydney, Norwest | Enjoy the benefits of hybrid working location

We are Woolworths Group 

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experience together for a better tomorrow'. It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more that 24 million customers every week. 

If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care a flexbile approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. 

The Opportunity

You will be joining the Group Security & Resilience team and dealing with innovative and rapidly changing business needs with a focus on verifying potentially fraudulent online orders for all Woolwoths Group brands and minimising financial losses. 

What you'll do

• Perform fraud reviews for eCommerce customer orders through various web tools and applications. 
• Authorise referred orders for fulfilment, rejection, or further investigation and take relevant action.
• Report to management any identified trends that pose a risk of financial loss to the group.
• Liaise with stores on matters pertaining to online fraud both current and historic
• Action chargeback notifications from banks into our fraud engine.

What you'll bring

Experience within a call centre and/or online fraud related environment and an interest in ecommerce fraud. 

You'll bring a passion to work in an energetic, exciting and fast-paced environment. You'll have excellent interpersonal skills, the ability to work autonomously, strong time management skills and be able to work with multiple web-based systems. 

Working hours

• The team works on a roster basis with the requirement to work 8 hour shifts between 5am-10pm Monday through Friday and on occasional weekends is essential. Most weekday shifts will be during core business hours ie. 8am - 4:30pm. 
• Must be available to work occasional weekends (1-2 full weekends per month).
• Initial 4-6 week training period will be onsite at our Norwest office. 

What you'll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
• High -impact role supporting our teams who enrich out communities
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business's network. 
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app. 
• A progressive and competitive leave policy.
• Team discounts

Everyone belongs at Woolworths Group

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. 

Diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences are backgrounds enrich our group and are better able to innovate and solve problems. 

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.