Woolworths

Service Operations Specialist - Enterprise

• Provide IT Infrastructure and support ensuring IT service availability and reliability; support Batch Operations 24x7

• Full time, permanent role, based in Norwest with working flexible arrangements available (3 days at the office)

• On call requirements: rostered oncall support per rotational basis.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

In the Service Operations Specialist - Enterprise you will provide IT Infrastructure and support ensuring IT service availability and the reliability of Woolworths Group Systems. You will also collaborate with our internal and external IT support teams on incident, problem, change and availability management to drive operational efficiencies and reliability of IT services in the Enterprise, Replenishment, People, SOI and International Domains.

As a Service Operations Specialist - Enterprise you’ll be working on projects, ensuring new technologies and changes to IT systems are effectively transitioned into the production environment, while proactively identifying and driving a continuous improvement culture to ensure we are maintaining exceptional customer service

Key accountabilities of the role include:

• IT Infrastructure, support, problem management and maintenance of IT services in Enterprise, Replenishment, People & SOI Domains.

• Manage communications and acts as escalation point for high impacting incidents to the Service Delivery Manager to provide status updates, resolve issues, and manage expectations.

• Support Batch Operations for the Woolworths Group, 24x7 operations of all system batch streams within the Automic environment.

• Liaise with key internal and external service provider teams to deliver services to meet business demand.

• Own the Operation Stability of the assigned portfolio of IT services through Change and Release management.

• On call responsibilities: Rostered on call support per rotational basis.

What you’ll bring

• 3 to 5 years of relevant experience in operations of Support including enterprise Batch Automation.

• Exposure and working knowledge of IT Service Operations (eg. ITIL).

• A strong track record in IT Service Delivery and Support, good understanding of IT Solution Architecture, experience with Replenishment/ERP solutions and Batch Automation Tools (Broadcom Automic experience highly desirable).

• Experience in project life cycle and transitioning to BAU.

• A solid skill set in the following: customer relationships, stakeholder management, problem solving, issue resolution, business acumen, negotiation and influencing, paired up with effective communication.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group