Woolworths

Disaster Recovery Specialist - Norwest

• Play a key role supporting and strengthening a critical function within the Services Management Team.

• Collaborate with a dynamic team and make a tangible difference.

• Enjoy a competitive package and benefits, including the flexibility of hybrid working.

We are Woolworths Group 

200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can 

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain and Replenishment experts developing new capabilities and platforms for a better retail future. 

We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience.

Uniting cutting edge technology, data and retail smarts, you’ll work behind the scenes, in the margins and across every corner of the business – to uplift our capability, amplify our collective impacts and revolutionise the customer experience. 

What you’ll do

You will play a critical role within the team responsible for the performance and optimisation of the Disaster Recovery process at Woolworths. This role will support the function by ensuring our IT Services remain reliable, available and enhanced. 

• Ensure testing is planned and scheduled by the accountable owner in accordance with the Service Continuity Policy. It is the role of the analyst to complete checkpoints in the testing cycle including post test reviews with stakeholders.

• Perform IT Service Impact analysis and risk assessments to reduce the likelihood of significant service outages or disasters. 

• Design, maintain and communicate service continuity testing schedules for identified business critical systems to ensure ongoing service provision during disasters or similar events. 

• Assess the impact of changes to systems, applications and infrastructure to determine requirements for IT Service Continuity.

• Working closely with key IT stakeholders to plan testing in advance looking to optimise tests to reduce impacts to the business.

• Work closely with stakeholders to resolve issues where testing does not meet the policy or fails to meet recovery requirements.

• Report, manage and resolve non-compliance with application owners.

What you’ll bring

You will be a natural planner, always looking ahead and balancing this with the day to day requirements. A natural at  building relationships with stakeholders, you will be a strong communicator and influencer, 

• You've orchestrated disaster recovery across diverse IT landscapes, spanning on-premise, cloud and digital platforms, showcasing your expertise in keeping things running smoothly.

• Your experience in a similar role within a large, complex organisation demonstrates your ability to navigate intricate systems and structures.

• You're adept at executing ITIL processes, ensuring streamlined and efficient IT service management.

• You possess exceptional stakeholder management skills, fostering strong relationships and ensuring everyone is on the same page.

• You're a master planner and organiser, effectively juggling multiple priorities and competing demands.

• You have a deep understanding of IT service continuity in a business context, including ITIL, operations, and business processes, ensuring seamless service delivery.

• You combine strong analytical and communication skills with the ability to work both independently and collaboratively, making you a valuable asset to any team.

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Hybrid working, including in office 3 days and work from home 

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.