Woolworths

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do 

The Customer & Mail Coordinator plays a vital role in ensuring the smooth and efficient flow of information and goods throughout the Woolworths New Zealand network. 

This involves providing quality customer service to internal and external stakeholders, managing incoming and outgoing mail, maintaining accurate records, securely processing and handling vendor & coupon material and identifying opportunities to improve mailroom processes. 

The Customer & Mail Coordinator acts as a central hub for mail-related services, supporting the Support Offices, Stores, and Distribution Centres.

• Receive, sort, and distribute incoming mail and packages.

• Prepare outgoing mail, including postage and labelling. 

• Provide mail and package delivery services to internal departments, distribution centres and stores 

• Respond to inquiries and requests regarding mail and package status

• Maintain accurate records and logs of mail activities 

• Assist with mailroom organisation and maintenance, to ensure a tidy, clean and welcoming workspace 

• Invoice / coupon processing

What you’ll bring 

To be successful in this role you will bring in your customer service and stakeholder management experience.

You’ll have:

• Experience in Customer Service role

• Experience in role that requires organisation and strong attention to detail

• Good communication and interpersonal skills, with the ability to interact effectively with a diverse range of people 

• Working experience in using basic computer programs and technology, such as email, spreadsheets, and tracking software. 

• Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.

Our Benefits 

• Genuine flexibility in how and where you work

• Ongoing development within an ANZ team and access to COE/specialist career opportunities

• Grocery discount card and discounted online shopping delivery

• Banking and insurance (health, life etc) discounts 

• Global and local career opportunities

Everyone belongs at Woolworths Group 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.