Woolworths

CoE Lead - Observability and Prevention

• Set a clear strategic vision for your team

• Foster a culture of proactive excellence, anticipation and prevention

• Sydney-based, full time opportunity, with 2 days WFH

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

The Observability and Prevention Centre of Enablement (CoE) prevents digital disruptions by providing optimised observability platforms and reliable alerting systems for rapid issue detection and resolution.

As the Lead of the Observability and Prevention Centre of Enablement (CoE), your core purpose is to build and guide a high-performing team that actively safeguards the company's digital health. This is achieved through three key leadership pillars:

• Setting a Clear Strategic Vision: You will define and articulate a compelling vision that connects technical work to critical business outcomes. This involves creating a forward-looking roadmap by translating stakeholder needs into a prioritised backlog, and consistently communicating this strategy to ensure alignment across the team, its peers, and leadership, thereby answering the crucial "why" behind their work.

• Fostering a Culture of Proactive Excellence: You will cultivate an environment and team mindset fostered towards anticipating and preventing issues, not just reacting to them. This is achieved by championing a shift from reactive firefighting to proactive problem-hunting, instilling a deep sense of ownership for system stability in every team member, and encouraging a curious culture where engine

Key responsibilities of the role include:

• Platform & Technology Management.

• Strategic Vision & Roadmap Development.

• Team Leadership & People Development in the capacity of Chapter Lead.

• Stakeholder Engagement & Relationship Management.

• Operational Excellence & Incident Response.

• Continuous Improvement and Best Practices advocacy..

What you'll bring

• 10+ years experience in a Service Delivery type role (Operations, Application Support, Infrastructure Services) ideally supported by tertiary qualifications in Computer Science, Computer Information Systems, Management Information Systems, or equivalent.

• Experience leading cross functional engineering teams in a fast paced environment.

• In-depth understanding and experience with ITIL framework (ITIL v3+) and ITSM best practices, specifically Change and Configuration Management as well as Continuous Improvement Planning (CIP).

• Experience with APM, event intelligence and automation tools like Dynatrace Splunk PagerDuty.

• A solid level of understanding of observability, alerting and alarming best practice.

• Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity.

• Thorough knowledge of cloud infrastructure as an enterprise asset and integration across enterprise platforms (AWS, Azure & GCP).

• Ability to stay calm in challenging circumstances and work through problems methodically.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

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