Woolworths

• Make a massive impact in this initial 6-month engagement.

• Get the best of both worlds: Collaborate with the team in Brisbane at our Eight Mile Plains office + enjoy flexible hybrid work.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to transform today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

About the role 

This is your chance to lead the charge in shaping the future of work! In this role, you’ll collaborate with stakeholders to explore, validate, and map high impact team member journeys and processes to define AI & automation solutions. . You will champion the critical discovery and definition of transformative AI projects set to redefine team experience  from the ground up.

You'll join the dynamic Workforce Solutions Tribe (reporting to the Product Owner – AI & Automation). Our team’s core purpose is to launch and embed solutions that provide real commercial value and a fantastic team experience. 

Deliverables include: 

• Lead productive workshops with teams to map processes and pinpoint prime opportunities for AI transformation.

• Become the user's champion, using research, interviews, and data to build powerful journey maps and personas that guide our design.

• Build compelling business cases that showcase the immediate wins (like time saved) and long-term value (like better retention) of every AI solution.

• Be the ultimate team player, supporting consultants and testers with sharp analysis, clear requirements, and test preparation.

• Champion change and build change plans across the business, supporting training and adoption activities to make sure our new solutions stick and succeed.

• Land the launch! Ensure a smooth handover to the business, embedding sustainable solutions for long-term success.

• Support the definition of success measures that inform future product roadmaps

What You’ll Bring

• 3+ years of experience as a Business Analyst (or similar), driving complex tech projects from discovery to launch.

• Expert skills in process mapping (like BPMN), workflow analysis, and redesigning how work gets done.

• You thrive in a fast-paced agile setting, juggling multiple exciting initiatives at once.

• A natural collaborator skilled at leading workshops and engaging stakeholders at all levels to spark transformation.

• Great business instincts and a passion for using design thinking to create fantastic human-centered experiences.

• Deep experience in user-centered design, including research, building personas, and creating insightful journey maps.

Desirable 

• A strong grasp of AI, ML, or Generative AI and how to apply them (and their limits) in the real world.

• Proficiency with Agile tools like Jira and Confluence.

What you’ll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.