Woolworths

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to CustomerX 

As a business inside one of Australia's largest retailers, CustomerX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

What you’ll do

As the Senior Product Manager, Customer Comms, you are the architect of our future customer conversation. Your mission: to strategically redefine how we engage with millions of Woolworths eCom customers and Everyday Rewards (EDR) members across our entire omni-channel ecosystem. You'll go deep on our current platforms, align core business objectives, and find the high-impact opportunities for innovation. You’ll be the central hub, building powerful partnerships to create, own, and evolve the overarching platform strategy that powers truly seamless and personalized 1:1 connections. 

Key focus areas:

• This role is the central guardian of our customer communication infrastructure. It's about moving beyond basic messaging to enable personalized, relevant, and timely interactions at every touchpoint

• MarTech Ecosystem Strategy: The Senior PM owns the vision and roadmap for the entire MarTech stack (SFMC, Branch, Swrve, etc.), 

• Shift the perception of these platforms from being simply "tools" to being high-value strategic assets. 

•  First line of defense for the technical health of the platforms, ensuring "lights-on" stability, security, compliance (e.g., data privacy), and high performance. 

• Enabling self-service and sophisticated use across the marketing, engineering, and data teams. 

• Manage the relationships and roadmaps with key vendors (Salesforce, Branch, Swrve),

What you'll bring

You are a natural leader and vision setter: You operate with total autonomy, owning the product vision and inspiring cross functional teams to build what's next. You have 7+ years proven experience, ideally with experience in Retail.

• You thrive in ambiguity. You have the sharp judgment to make swift, smart calls when needed and the wisdom to know when to dig deeper for data.

• You’re the central hub. You effortlessly navigate complex stakeholder maps, build consensus, and align diverse priorities to drive the best outcome

• You are the chief storyteller for your product. You articulate the "why" with genuine passion

• You're a high-impact collaborator who elevates the entire team. 

• You partner deeply with your tech and design counterparts to plan, optimize, and deliver.

• You distill complex ideas into clear, confident, and concise messages, tailoring your tone and style to any audience. 

What you’ll experience   
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work, benefits include:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can assist you with any adjustments in the hiring process.