Woolworths

Staff Engineer - Customer Service Technology & Platforms

• Opportunity to work on the latest technology and methodologies

• Drive innovation across our technical capabilities 

• Sydney based role with Hybrid working 

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow. It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

As a Staff Engineer, you'll be an expert in solving complex technical problems and guiding your team in designing well-architected solutions. You'll set coding and testing benchmarks across your Sub Domain's full tech stack, ensuring we apply agreed engineering patterns to achieve functional and non-functional objectives efficiently and with high quality. Leveraging your extensive experience, you'll design, develop, and deliver high-quality software solutions that meet customer needs and align with Woolworths' business objectives. You'll play a key role in architectural decisions, champion best practices, mentor engineers, and foster a culture of innovation and technical excellence. You'll engage with business stakeholders to identify optimal technology solutions for their target business outcomes. You'll collaborate with the Technology Product Lead, business unit stakeholders, and engineering peers to scope, design, and estimate new work. You'll ensure your team's engineers progress to best-in-class design and coding practices, guaranteeing solutions meet all agreed functional and non-functional criteria. Your expertise will typically span multiple engineering squads.

• Establish and enforce technical standards and best practices for the contact centre technology stack.

• Lead the design, development, and delivery of complex and high-impact software solutions, ensuring they are well-architected and engineered.

• Design and implement scalable, maintainable, and high-performing omni-channel solutions for consistent customer journeys.

• Champion code quality, maintainability, and testability through code reviews and best practices, and drive continuous feedback from incidents and monitoring.

• Stay updated on software development trends, experiment with new technologies, and collaborate with cross-functional teams to integrate contact centre technology with the wider business.

What You’ll Bring

As Staff Engineer, you will have 8 + years experience with demonstrated abilities as an expert engineer who can solve the most complex technical problems while guiding the other members of your team towards really well architected and designed solutions. You will set the bench-mark for coding and testing standards in your team

• Advanced Technical Contact Centre CCaaS knowledge with certification 

• Advanced IVR & Telephone Knowledge 

• Demonstrated capabilities as a technical leader 

• Ability to design and architect solutions for scale 

• Collaborate with a range of stakeholders across the business to help shape the future of the businesses technology needs

What You’ll Experience

• We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.