Woolworths

• Spearhead the strategic integration of AI into our campaign delivery,

• Act as the crucial bridge between business stakeholders and technical teams,

• Hybrid working environment based in our vibrant Surry Hills Office.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to transform today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

We are seeking a strategic and experienced Senior Business Analyst to spearhead the enhancement of our campaign delivery operations through the implementation of cutting-edge AI solutions. In this pivotal role, you will analyze existing operational workflows, identify opportunities for improvement, and define the requirements for AI-powered tools that drive efficiency and innovation. You will act as a critical link between business stakeholders and technical teams to ensure the successful design, integration, and adoption of transformative technologies within our marketing ecosystem.

• AI-Driven Process Optimisation: Identify and document detailed requirements for AI-driven improvements to operational workflows in campaign delivery. 

• Collaborative Design & Delivery: Work closely with product managers, developers, and other stakeholders to elicit, analyze, and document business requirements for scalable solutions. 

• Change Leadership: Support change management efforts by providing clear documentation and training materials for new tools and processes. 

• Connected Ecosystem Thinking: Document and analyze the integration points of AI solutions with the existing martech stack, including Salesforce, Contentful, and MRM tools.

• Operational Readiness: Assist in defining and documenting user-centric processes and ensuring compliance requirements are met.

• Measurement & Feedback: Gather and analyze data and feedback to identify root causes of issues and opportunities for improvement.

• Forward Thinking: Contribute to the roadmap by documenting evolving business needs and identifying potential impacts of proposed solutions.

What You’ll Bring

As a strategic Senior Business Analyst, you transform vision into reality. You design thoughtful solutions, craft clear requirements, and optimise complex processes with ease. A natural leader and communicator, you unite technical and business stakeholders, mentor rising talent, and champion continuous improvement. Backed by 5+ years of experience leading complex tech projects, you have a proven record of delivering impactful results.

You will also have:

• 5+ years of proven Business Analyst experience. Significant time spent in a senior role within a digital or technology-driven environment.

• Demonstrated track record of leading and delivering complex projects.

• Excellent communication and presentation skills, with the ability to influence diverse audiences, including senior leadership.

•  A strategic mindset to translate business goals into actionable requirements and anticipate future trends.

• Deep expertise in gathering, documenting, and analysing complex business requirements, user needs, and functional specifications.

•  Skilled in analysing complex business processes to identify inefficiencies and implement solutions that enhance operational efficiency.

• Ability to collaboratively design effective solutions and communicate complex concepts to both technical and non-technical audiences.

• A passion for mentoring fellow Business Analysts, sharing knowledge, and fostering a culture of continuous learning.

What you’ll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can assist you with any adjustments in the hiring process.