Woolworths

• Full Time opportunity | Canberra Location
• Actively engage in supporting our team during a vulnerable time in their lives to facilitate return to work
• Partner with key stakeholders and own your own portfolio in this strategic role

Welcome to the InjuryCare Team

The value mission of our InjuryCare stream is “When Team Members are injured we put Team Experience and Care at the heart of what we do, providing compassionate, personalised support to enable effective recovery. We partner with Team Members, Leaders, Healthcare Providers and Claims Teams to ensure Team Members feel listened to, valued and supported”. 

We are specifically seeking a seasoned professional with the high-level technical expertise of a Senior Injury Management Advisor or Workers Compensation Specialist.

The Opportunity

This role is strategically based in Canberra to centrally support 40 Supermarkets. The position requires strong collaboration with key regional stakeholders, including the Operations Manager, two Group Managers, the Team Experience Partner, and the Safety Partner, all of whom are based in the region. As well as building strong relationships in person, the successful candidate will support a wider region predominantly through remote support. This will include areas like the Riverina (Griffith, Wagga Wagga) and the Central Tablelands (Dubbo, Orange). 

To be successful, the candidate must possess a blend of high-level technical expertise in injury management and strong business commercial acumen. The role's primary objectives are to:

• Effectively support the business.
• Develop the capabilities of frontline Return to Work Coordinators (Store and Assistant Store Managers).
• Improve the overall Return to Work rate.
• Embed the Early Care (early intervention) Program.
• Monitor governance of systems, processes, and procedures.
• Reduce the total cost of workers' compensation.

What you’ll do

• Dual-Jurisdictional Compliance: Manage end-to-end workers' compensation claims across ACT and NSW, ensuring strict adherence to the Workers Compensation Act 1951 (ACT) and SIRA Guidelines (NSW).
• Strategic Stakeholder Management: Partner with Senior Operations and Group Managers to align injury management outcomes with retail KPIs, such as wage budgets and premium reduction.
• Medical Case Conferencing: Attend medical reviews to negotiate capacity upgrades and advocate for suitable duties, bridging the gap between clinical restrictions and retail operational needs.
• Early Intervention Advocacy: Act as the "Early Care Ambassador" for the Zone, providing timely and appropriate care for our team members.
• Dual Insurer Oversight: Manage performance for GIO (ACT) and DXC (NSW), ensuring timely liability decisions, appropriate and timely treatment, increasing work capacity, and outcome-driven rehabilitation.
• Conflict Resolution & Mentoring: Resolve complex disputes between store leadership and injured workers by promoting the "Health Benefits of Good Work" and coaching managers on RTW obligations.

What you’ll bring

• Proven Claims Portfolio Management: Experience managing a high-volume portfolio of active claims and early care cases, within a fast-paced retail or similar environment.
• Dual-State Legislative Expertise: Deep technical knowledge of the ACT private sector scheme and NSW Self-Insurance models, including audit requirements and legislative timelines.
• Allied Health Background: A degree in Occupational Therapy, Physiotherapy, or Exercise Physiology is highly regarded.
• Strategic Coaching: Demonstrated track record of remotely mentoring and training large groups of Store Managers 
• Data-Driven Triage: Proficiency in analysing claims data to identify trends, such as manual handling risks, and developing targeted interventions to lower costs.
• Self-Insurance Proficiency: Direct experience working within a NSW Self-Insurance framework, with a focus on maintaining audit standards that exceed basic regulatory requirements.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.  
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.