Woolworths

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to transform today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

The Opportunity

Step into a pivotal Business Analyst role where you will act as the strategic architect of our marketing technology ecosystem. As our expert on platforms like Salesforce Marketing Cloud, you will partner with product and engineering teams to translate business goals into scalable, integrated solutions. You will analyse our connected systems, drive operational readiness, and lead change across the business. Using a data-driven and forward-thinking approach, you will not only solve today’s challenges but also define the roadmap for our future customer engagement strategy.

What you’ll do

• Elicit and Document Requirements: Conduct workshops, interviews, and other discovery activities to gather and document business requirements, user needs, and functional specifications.

• Analyse Business Processes: Analyse existing business processes, identify pain points, and recommend improvements to streamline operations and enhance efficiency.

• Develop Solution Designs: Collaborate with cross-functional teams, including UX/UI designers, developers, and product managers, to develop solution designs that meet business requirements and user needs.

• Create User Stories & Acceptance Criteria: Translate business requirements into user stories and acceptance criteria that can be used by the development team to build and test new features and functionality.

• Support Testing & Implementation: Support the testing and implementation of new solutions, ensuring they meet the defined requirements and deliver the expected business value.

What You’ll Bring

• A Bachelor's degree in Business, Information Technology, or a related field, combined with over two years of proven experience as a Business Analyst in a digital or technology-driven environment.

• Demonstrated experience with Salesforce Marketing Cloud and Google Cloud Platform.

• Excellent communication, interpersonal, and presentation skills, with experience in Agile methodologies considered a plus.

• Proven capabilities  gathering, analysing, and documenting business requirements, user needs, and functional specifications.

• Skilled in analysing business processes to identify inefficiencies and recommend improvements to streamline operations.

• Experience as an effective collaborator with cross-functional teams and stakeholders to design and clearly document solutions that meet business objectives.

• A logical thinker with strong analytical skills to solve complex problems, identify trends, and derive data-driven insights.

What you’ll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.