Woolworths

Product Manager - Realtime Loyalty Campaigns and Offers

• Lead the product roadmap to enhance promotional capabilities, driving member sentiment & value back to our members

• Collaborate across the group to solve for customer and business pain points

• Permanent, full-time opportunity, Surrey Hills based, 2 days WFH

We are Woolworths Group

We are Woolworths Group 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

As a Product Manager for Realtime Loyalty Campaigns and Offers, you'll lead the product roadmap to enhance promotional capabilities, driving member engagement and value. This involves close collaboration with various stakeholders, including the RTL Tribe, EDX, Commercial, to design and evolve offer capabilities that prioritize a "one customer lens" and "member first" view, while also partnering with W-Digital to build robust engineering foundations for the loyalty program.

Key responsibilities of the role include:

• Product Vision & Strategy: By being data led, define and champion the product vision, strategy, and roadmap for a portfolio of high-impact digital and in-store loyalty experiences.

• Market Research & Insights: Conduct in-depth market research, competitor analysis, and gather customer insights to identify opportunities and inform product strategy.

• Product Backlog Management: Develop and manage complex product backlogs, expertly prioritizing features and ensuring alignment with overall product strategy and business objectives.

• Cross-functional Leadership: Lead and inspire cross-functional teams, including engineers, BAs, and various business stakeholders (including the Real Time Loyalty 3rd party technology provider), to deliver exceptional user experiences as well as solid engineering and data foundations.

• Performance Monitoring & Optimisation: Proactively monitor and analyze product performance, identifying areas for improvement and implementing data-driven optimizations to maximize impact.

What you'll bring

• Proven experience in product management, ideally in a digital environment.

• Experience with loyalty platforms and/or large scale loyalty programmes 

• A demonstrable track record of successfully launching and scaling high-impact digital products that have achieved significant business results.

• Deep understanding of Agile methodologies and experience working in an Agile environment.

• Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and inspire at all levels of an organisation.

• Strong analytical and problem-solving skills, with experience using data to inform product decisions and measure impact.

What you'll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

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